/* A shared support workspace for the dashboard and the public demonstration. */
.sp-app{--sp-ink:var(--ink,#24313d);--sp-muted:var(--ink-3,#667580);--sp-bg:var(--canvas,#f7f8fa);--sp-card:var(--surface,#fff);--sp-line:var(--line,#dde3e7);--sp-accent:#e66b36;color:var(--sp-ink);font:14px/1.6 Geist,Arial,sans-serif;min-width:0;text-align:left}.sp-public{--sp-ink:#24313d;--sp-muted:#63717b;--sp-bg:#f5f7f8;--sp-card:#fff;--sp-line:#dde3e7;background:var(--sp-bg);border:1px solid var(--sp-line);border-radius:16px;overflow:hidden;box-shadow:0 22px 70px #24313d13}.sp-app *{box-sizing:border-box}.sp-app [hidden]{display:none!important}.sp-app :is(h1,h2,h3,p){margin:0}.sp-app :is(button,input,select,textarea){font:inherit;color:inherit}.sp-app button,.sp-link{border:1px solid var(--sp-line);border-radius:7px;min-height:40px;padding:8px 13px;background:var(--sp-card);cursor:pointer;transition:background .15s,border-color .15s;line-height:1.4}.sp-app button:hover:not(:disabled){background:color-mix(in srgb,var(--sp-accent) 9%,var(--sp-card));border-color:color-mix(in srgb,var(--sp-accent) 45%,var(--sp-line))}.sp-app button:disabled{opacity:.45;cursor:not-allowed}.sp-app :is(button,input,select,textarea,summary,a):focus-visible{outline:2px solid var(--sp-accent);outline-offset:3px}.sp-app .sp-primary{background:var(--sp-accent);color:#171b20;border-color:var(--sp-accent);font-weight:650}.sp-app input,.sp-app select,.sp-app textarea{background:var(--sp-bg);border:1px solid var(--sp-line);border-radius:6px;padding:10px 11px;min-width:0;max-width:100%;width:100%;min-height:42px}.sp-app textarea{resize:vertical;line-height:1.7}.sp-app label{display:grid;gap:7px}.sp-app p{overflow-wrap:anywhere}.sp-app h1{font-size:26px;line-height:1.2;letter-spacing:-.035em;font-weight:650}.sp-app h2{font-size:22px;line-height:1.25;letter-spacing:-.03em;font-weight:620}.sp-app h3{font-size:16px;line-height:1.4;letter-spacing:-.02em}.sp-app small{font-size:12px;color:var(--sp-muted)}.sp-head{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:24px 0}.sp-public .sp-head{padding:22px 26px}.sp-title{display:flex;align-items:center;gap:13px}.sp-title p{font-size:12px;color:var(--sp-muted);margin-top:5px}.sp-emblem{font-size:30px;line-height:1;color:var(--sp-accent)}.sp-head-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.sp-head-actions .sp-workspace-picker{display:flex;align-items:center;gap:10px;font-size:12px;color:var(--sp-muted)}.sp-head-actions select{width:190px}.sp-demo-label{color:#a84720;border:1px solid #ebbfaa;background:#fff1e9;border-radius:20px;padding:5px 10px;font-size:12px}.sp-tabs{display:flex;gap:4px;align-items:center;border-bottom:1px solid var(--sp-line);padding:0 0 15px}.sp-public .sp-tabs{padding-inline:24px}.sp-tabs button{border-color:transparent;background:transparent}.sp-tabs button[aria-current=page]{background:var(--sp-card);border-color:var(--sp-line);font-weight:650}.sp-connection{margin-left:auto;font-size:12px;color:var(--sp-muted)}.sp-connection:before{content:'●';margin-right:7px;color:#a5a9a7;font-size:9px}.sp-stats{display:flex;align-items:center;gap:25px;padding:14px 20px;border:1px solid var(--sp-line);border-bottom:0;background:var(--sp-card);border-radius:10px 10px 0 0;color:var(--sp-muted);font-size:12px;margin-top:20px}.sp-stats strong{font-size:21px;color:var(--sp-ink);margin-right:6px;font-weight:600}.sp-mode{margin-left:auto}.sp-public .sp-stats{margin:0;border-inline:0;border-radius:0;border-top:0}.sp-workspace{display:grid;grid-template-columns:minmax(205px,18%) minmax(0,1fr) minmax(220px,20%);border:1px solid var(--sp-line);border-radius:0 0 10px 10px;overflow:hidden;min-height:650px;height:max(650px,calc(100dvh - 245px));background:var(--sp-card)}.sp-public .sp-workspace{height:850px;border-inline:0;border-bottom:0;border-radius:0}.sp-workspace>*{min-width:0}.sp-inbox{display:flex;flex-direction:column;border-right:1px solid var(--sp-line);background:var(--sp-bg);min-height:0}.sp-inbox-top{padding:20px 15px 15px;display:grid;gap:14px;border-bottom:1px solid var(--sp-line)}.sp-inbox h2{display:flex;justify-content:space-between;font-size:17px}.sp-inbox h2 small{background:var(--sp-card);padding:2px 6px;border:1px solid var(--sp-line);border-radius:5px}.sp-search span{font-size:12px;color:var(--sp-muted)}.sp-ticket-list{overflow:auto;overscroll-behavior:contain;scrollbar-width:thin;flex:1}.sp-ticket-list .sp-ticket{border:0;border-bottom:1px solid var(--sp-line);border-radius:0;background:transparent;padding:18px 14px;display:flex;gap:10px;text-align:left;width:100%;min-height:135px}.sp-ticket-list .sp-ticket.is-selected{background:color-mix(in srgb,var(--sp-accent) 8%,var(--sp-card));box-shadow:3px 0 0 var(--sp-accent) inset}.sp-avatar{display:inline-flex;width:34px;height:34px;flex-shrink:0;border-radius:50%;align-items:center;justify-content:center;background:color-mix(in srgb,var(--sp-accent) 14%,var(--sp-card));color:var(--sp-ink);font-size:12px;border:1px solid var(--sp-line)}.sp-ticket>span:last-child{min-width:0;flex:1}.sp-ticket b,.sp-ticket strong,.sp-ticket small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sp-ticket b{font-size:14px}.sp-ticket strong{font-weight:500;font-size:13px;margin:5px 0}.sp-ticket small{margin-bottom:10px}.sp-ticket-meta{font-size:12px;color:var(--sp-muted);display:flex;flex-wrap:wrap;align-items:center;gap:7px}.sp-ticket-meta i{font-style:normal}.sp-status,.sp-ticket-meta i{font-size:12px;padding:3px 7px;border-radius:5px;border:1px solid var(--sp-line)}.sp-app [data-status=resolved]{color:#448166}.sp-app [data-status=human]{color:#c16639}.sp-app [data-status=review]{color:#c16639}.sp-thread{display:block;overflow:auto;overscroll-behavior:contain;scrollbar-width:thin;min-height:0}.sp-thread-head{position:static;transform:none;display:flex;align-items:center;justify-content:space-between;gap:15px;padding:23px 24px 17px;border-bottom:1px solid var(--sp-line)}.sp-thread-head h2{font-size:20px;margin-top:7px}.sp-kicker{font:11px/1.6 'Geist Mono',monospace;letter-spacing:.065em;color:var(--sp-muted)}.sp-thread-head .sp-status{white-space:nowrap}.sp-thread-tools{display:flex;gap:9px;align-items:end;flex-wrap:wrap;padding:12px 24px;border-bottom:1px solid var(--sp-line)}.sp-thread-tools label{font-size:12px;color:var(--sp-muted);gap:4px}.sp-thread-tools select{font-size:12px;padding:6px;min-height:36px;max-width:140px}.sp-thread-tools button{font-size:12px;padding:7px 9px;min-height:36px}.sp-messages{padding:28px 30px;display:grid;gap:18px}.sp-message{background:var(--sp-bg);border:1px solid var(--sp-line);padding:18px 20px;border-radius:2px 13px 13px 13px;max-width:95%}.sp-message p{white-space:pre-wrap;font-size:14px;margin:9px 0}.sp-message b{font-size:12px}.sp-message time{font-size:11px;color:var(--sp-muted)}.sp-message--agent{margin-left:20px;background:color-mix(in srgb,#537c6b 7%,var(--sp-card));border-radius:13px 2px 13px 13px}.sp-message--note{background:color-mix(in srgb,#de9d31 8%,var(--sp-card))}.sp-audit{font-size:12px;color:var(--sp-muted)}.sp-audit summary,.sp-notes summary{cursor:pointer}.sp-audit p{margin-top:8px}.sp-audit p span{color:#53836b}.sp-compose{margin:0 30px 30px;border:1px solid color-mix(in srgb,var(--sp-accent) 45%,var(--sp-line));padding:18px;border-radius:9px;background:var(--sp-card)}.sp-compose-top{display:flex;align-items:start;gap:12px;justify-content:space-between}.sp-compose-top b{font-size:14px}.sp-compose-top>span{font-size:11px;color:var(--sp-muted);text-align:right}.sp-agent-steps{display:flex;gap:12px;padding:17px 0;margin:0 0 14px;border-bottom:2px solid var(--sp-accent);color:var(--sp-muted);font-size:11px}.sp-agent-steps.is-working{animation:sp-pulse 1s ease-in-out infinite}.sp-draft-label{font-size:12px;color:var(--sp-muted);margin-bottom:8px}.sp-compose textarea{background:var(--sp-bg);font-size:14px}.sp-compose-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.sp-compose-actions button{font-size:12px}.sp-compose-actions .sp-primary{margin-left:auto}.sp-footnote{font-size:12px;line-height:1.7;color:var(--sp-muted);margin-top:13px!important}.sp-notes{margin-top:16px;border-top:1px solid var(--sp-line);padding-top:12px;font-size:12px}.sp-notes form{display:grid;gap:10px;margin-top:12px}.sp-context{border-left:1px solid var(--sp-line);background:var(--sp-bg);padding:24px 20px;overflow:auto;overscroll-behavior:contain;scrollbar-width:thin}.sp-contact{padding:18px 0 23px;border-bottom:1px solid var(--sp-line)}.sp-contact .sp-avatar{width:43px;height:43px;margin-bottom:13px}.sp-contact h3{font-size:19px;margin-bottom:4px}.sp-contact p,.sp-contact>span:last-child{font-size:12px;color:var(--sp-muted)}.sp-order{padding:23px 0;border-bottom:1px solid var(--sp-line)}.sp-product{display:flex;gap:10px;align-items:center;margin:17px 0}.sp-product>span{display:grid;place-items:center;background:var(--sp-card);border:1px solid var(--sp-line);width:45px;height:49px;font-size:27px;color:var(--sp-muted);flex:none;border-radius:6px}.sp-product b{font-size:13px}.sp-product p{font-size:12px;color:var(--sp-muted);margin-top:4px}.sp-order-status{font-size:13px}.sp-order>p{font-size:12px;color:var(--sp-muted);margin:8px 0}.sp-order>small{display:block;margin-top:10px}.sp-source{margin-top:24px;border:1px solid var(--sp-line);padding:16px;border-radius:8px;background:var(--sp-card)}.sp-source summary{cursor:pointer;font-weight:600;font-size:13px;margin:9px 0}.sp-source p{font-size:13px;color:var(--sp-muted);line-height:1.8;margin:9px 0}.sp-handoff{margin-top:24px}.sp-handoff p{font-size:12px;color:var(--sp-muted);margin:10px 0 18px}.sp-handoff button{font-size:12px;width:100%}.sp-announcement{background:color-mix(in srgb,var(--sp-accent) 10%,var(--sp-card));border-left:3px solid var(--sp-accent);padding:12px 18px;margin-top:12px!important}.sp-warning{font-size:12px;color:#c16639;margin-top:12px!important}.sp-empty{padding:35px 20px;text-align:center}.sp-empty p{margin:12px auto 20px;max-width:350px;color:var(--sp-muted)}.sp-empty-main{grid-column:2/-1;display:flex;align-items:center;justify-content:center;flex-direction:column}.sp-settings-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:70px;padding:35px 25px}.sp-settings-grid h2{margin:10px 0 17px}.sp-settings-grid p{color:var(--sp-muted);margin:12px 0 20px}.sp-settings-grid form{display:grid;gap:21px}.sp-knowledge-card{padding:20px;background:var(--sp-card);border:1px solid var(--sp-line);border-radius:9px;display:grid;gap:12px}.sp-check{display:flex!important;align-items:center;gap:9px!important}.sp-check input{width:17px!important;min-height:17px!important;height:17px!important;accent-color:var(--sp-accent)}.sp-procedure{padding:20px 0;border-bottom:1px solid var(--sp-line)}.sp-procedure p{font-size:13px;margin-bottom:0}.sp-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:10px}.sp-connection-row{display:flex;justify-content:space-between;gap:15px;padding:18px 0;border-bottom:1px solid var(--sp-line)}.sp-connection-row span{font-size:12px;color:var(--sp-muted);text-align:right}.sp-report{padding:35px 25px}.sp-report h2{margin:10px 0 14px}.sp-report p{color:var(--sp-muted)}.sp-report-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin:30px 0}.sp-report-grid article{background:var(--sp-card);border:1px solid var(--sp-line);padding:23px;border-radius:10px;display:grid;gap:10px}.sp-report-grid strong{font-size:38px;font-weight:550}.sp-report-grid span{font-size:13px;color:var(--sp-muted)}.sp-target{max-width:750px;margin:30px 0}.sp-target>span{display:flex;justify-content:space-between}.sp-target progress{width:100%;height:8px;margin:16px 0;accent-color:var(--sp-accent)}.sp-target p{font-size:13px}.sp-event-list{margin-top:20px}.sp-event-list p{display:flex;gap:25px;padding:13px 0;border-bottom:1px solid var(--sp-line);font-size:13px}.sp-event-list time{color:var(--sp-muted);white-space:nowrap;font-size:12px}.sp-dialog{color:var(--sp-ink);background:var(--sp-card);border:1px solid var(--sp-line);border-radius:15px;width:min(620px,calc(100vw - 28px));max-height:88dvh;padding:28px;overflow:auto;position:fixed;margin:auto}.sp-dialog::backdrop{background:#0f192275;backdrop-filter:blur(5px)}.sp-dialog form{display:grid;gap:20px}.sp-dialog h2{font-size:25px}.sp-dialog p{color:var(--sp-muted)}.sp-form-pair{display:grid;grid-template-columns:1fr 1fr;gap:16px}.sp-dialog details>summary{cursor:pointer;margin-bottom:15px}.sp-mobile-nav{display:none}.support-marketing-demo{max-width:1480px;padding:0 35px;margin:0 auto 90px}.support-intro-grid{display:grid;grid-template-columns:1fr 1fr;gap:70px}.support-intro-grid p{font-size:17px;color:var(--muted);line-height:1.8}.support-intro-grid h2{font-size:38px}.support-teaser{background:#edf2f5;border:1px solid #dce3e8;border-radius:15px;padding:35px;display:flex;justify-content:space-between;gap:40px;align-items:center;margin-top:40px}.support-teaser h3{font-size:26px;margin-bottom:12px}.support-teaser p{max-width:600px;line-height:1.8;color:var(--muted)}
body[data-route=support] :is(.route-intro,.page-header,.route-context){display:none}body[data-route=support] #view-root{max-width:none}body[data-route=support] .content{padding-top:0}
@keyframes sp-pulse{50%{opacity:.45}}
@media(max-width:1150px){.sp-workspace{grid-template-columns:220px minmax(0,1fr)}.sp-context{grid-column:1/-1;border-left:0;border-top:1px solid var(--sp-line);display:grid;grid-template-columns:1fr 1fr;gap:20px}.sp-context>.sp-kicker{grid-column:1/-1}.sp-context :is(.sp-contact,.sp-order,.sp-source,.sp-handoff){margin:0}.sp-workspace{height:auto;max-height:none}.sp-thread{max-height:800px}.sp-inbox{max-height:800px}.sp-public .sp-workspace{height:auto}.sp-mode{display:none}.sp-settings-grid{gap:30px}.sp-head{align-items:flex-start}.sp-connection{display:none}.sp-report-grid{grid-template-columns:1fr 1fr}}
@media(max-width:720px){.sp-head{flex-direction:column;padding:18px 0;gap:18px}.sp-public .sp-head{padding:20px}.sp-head-actions{width:100%}.sp-head-actions .sp-workspace-picker{flex:1}.sp-head-actions>button{font-size:12px}.sp-tabs{overflow:auto;white-space:nowrap;padding-bottom:10px}.sp-tabs>button{flex:none;font-size:13px;min-height:44px}.sp-public .sp-tabs{padding-inline:12px}.sp-stats{gap:15px;flex-wrap:wrap;padding:10px 13px}.sp-stats strong{font-size:18px}.sp-mobile-nav{display:flex;gap:7px;padding:12px;background:var(--sp-card);border:1px solid var(--sp-line);border-bottom:0}.sp-mobile-nav button{flex:1;font-size:12px;min-height:44px}.sp-mobile-nav [aria-pressed=true]{background:color-mix(in srgb,var(--sp-accent) 12%,var(--sp-card));border-color:var(--sp-accent)}.sp-workspace{display:block;height:auto;min-height:500px}.sp-app[data-mobile-panel=list] .sp-workspace>:not(.sp-inbox),.sp-app[data-mobile-panel=thread] .sp-workspace>:not(.sp-thread):not(.sp-empty-main),.sp-app[data-mobile-panel=context] .sp-workspace>:not(.sp-context){display:none}.sp-inbox{border:0;max-height:650px}.sp-thread{max-height:none;overflow:visible}.sp-context{display:block;border:0}.sp-context :is(.sp-source,.sp-handoff){margin-top:22px}.sp-thread-head{padding:20px 16px}.sp-thread-tools{padding:12px 16px}.sp-messages{padding:20px 16px}.sp-message{max-width:100%}.sp-compose{margin:0 12px 18px;padding:14px}.sp-compose-actions button{flex:1;min-height:44px}.sp-compose-top{gap:8px}.sp-compose-top>span{max-width:130px}.sp-agent-steps{font-size:11px;gap:8px}.sp-settings-grid{grid-template-columns:1fr;padding:24px 16px;gap:35px}.sp-app input,.sp-app textarea,.sp-app select{font-size:16px}.sp-report{padding:24px 16px}.sp-report-grid{gap:10px}.sp-report-grid article{padding:16px}.sp-report-grid strong{font-size:30px}.sp-report-grid span{font-size:12px}.sp-event-list p{flex-direction:column;gap:5px}.sp-dialog{padding:23px}.sp-form-pair{grid-template-columns:1fr}.support-marketing-demo{padding:0 12px;margin-bottom:55px}.support-intro-grid{grid-template-columns:1fr;gap:25px}.support-teaser{flex-direction:column;align-items:flex-start;padding:25px;gap:20px}}
@media(prefers-reduced-motion:reduce){.sp-app *{animation:none!important;transition:none!important}}

/* One clear workspace: conversation first, secondary controls on demand. */
.sp-more{position:relative;font-size:13px}.sp-more>summary{list-style:none;cursor:pointer;padding:10px 13px;border:1px solid var(--sp-line);border-radius:7px;white-space:nowrap}.sp-more>summary::-webkit-details-marker{display:none}.sp-more>div{position:absolute;right:0;top:calc(100% + 8px);z-index:20;min-width:240px;padding:8px;display:grid;gap:4px;background:var(--sp-card);border:1px solid var(--sp-line);border-radius:9px;box-shadow:0 10px 35px #0003}.sp-more>div>*{text-align:left;padding:10px 12px;font-size:13px;color:var(--sp-ink);text-decoration:none}.sp-handling{border-bottom:1px solid var(--sp-line);font-size:12px}.sp-handling>summary{padding:13px 30px;cursor:pointer;color:var(--sp-muted)}.sp-handling>summary span{float:right}.sp-handling .sp-thread-tools{border:0;padding-top:5px;padding-bottom:18px}.sp-queue-note{font-size:12px;color:var(--sp-muted);border-top:1px solid var(--sp-line);padding-top:12px;margin-top:14px!important}.sp-thread-tools select{max-width:none}.sp-thread-tools label:nth-child(2){flex:1}.sp-title p span{white-space:nowrap}.sp-workspace-picker select{min-height:38px}.sp-thread-head h2{line-height:1.35}.sp-context .sp-source details:not([open]){margin-top:12px}body[data-route=support] #hoofdinhoud{padding-top:0;padding-inline:28px}body[data-route=support] .sp-head{padding-block:23px}body[data-route=support] .sp-stats{margin-top:14px}.sp-app .sp-handling summary:focus-visible,.sp-app .sp-more summary:focus-visible{outline:2px solid var(--sp-accent);outline-offset:2px}
@media(min-width:1500px){.sp-workspace{grid-template-columns:minmax(235px,18%) minmax(0,1fr) minmax(245px,20%)}.sp-messages{padding:34px 40px}.sp-compose{margin-inline:40px;padding:24px}.sp-thread-head{padding:24px 40px}.sp-message{padding:22px}.sp-context{padding:28px}.sp-inbox-top{padding:23px 19px}.sp-ticket-list .sp-ticket{padding:20px 18px}}
@media(max-width:720px){body[data-route=support] #hoofdinhoud{padding-inline:12px}.sp-head-actions .sp-workspace-picker{flex-basis:100%}.sp-workspace-picker select{flex:1;width:auto}.sp-handling>summary{padding:14px 16px}.sp-messages{padding:22px 16px}.sp-compose{margin:0 12px 20px}.sp-handling>summary span{float:none;display:block;margin-top:5px}}

.hs-card{padding:28px;border:1px solid var(--line);background:var(--surface);border-radius:10px;margin-bottom:28px}.hs-head{display:flex;align-items:start;justify-content:space-between;gap:30px}.hs-head h2{margin:8px 0 12px}.hs-head p{color:var(--sp-muted);max-width:650px}.hs-head label{min-width:190px;font-size:12px}.hs-availability{padding:16px 20px;background:var(--sp-bg);border-left:2px solid var(--sp-accent);margin:24px 0!important;color:var(--sp-muted);font-size:13px}.hs-list>details{border-top:1px solid var(--sp-line)}.hs-list>details>summary{display:flex;justify-content:space-between;gap:24px;align-items:center;padding:20px 0;cursor:pointer;list-style:none}.hs-list>details>summary small{display:block;margin-top:5px}.hs-context{padding:10px 24px 28px;max-width:900px}.hs-context article{margin:18px 0;padding:18px;background:var(--sp-bg);border-radius:8px}.hs-context p{white-space:pre-wrap}.hs-context h3{margin:24px 0 15px}.hs-context details{padding:12px;border:1px solid var(--sp-line);margin-bottom:10px;border-radius:6px}.hs-context summary{cursor:pointer}.hs-context button{margin-top:18px}.hs-foot{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-top:20px;color:var(--sp-muted);font-size:12px}@media(max-width:700px){.hs-card{padding:20px}.hs-head{flex-direction:column}.hs-head label{width:100%}.hs-list>details>summary{align-items:start;flex-direction:column;gap:8px}.hs-context{padding-inline:0}}
/* The reply grows with its content; a short screen scrolls instead of clipping it.
   Messages remain the scroll container used to restore the reader's position. */
body[data-route=support] #hoofdinhoud{height:auto;min-height:0;padding-bottom:36px}
.sp-workspace,.sp-public .sp-workspace{height:auto;min-height:0;align-items:stretch}
.sp-thread{display:flex;flex-direction:column;overflow:visible;max-height:none}
.sp-thread-head,.sp-handling{flex-shrink:0}
.sp-thread-head{padding-block:28px;gap:24px}
.sp-messages{flex:none;min-height:0;max-height:clamp(320px,42dvh,520px);overflow:auto;overscroll-behavior:contain;scrollbar-gutter:stable;padding-block:32px;gap:24px;align-content:start}
.sp-message{padding:22px 24px;overflow-wrap:anywhere}
.sp-message p{line-height:1.85;margin:14px 0}
.sp-compose{flex:none;max-height:none;overflow:visible;margin-top:16px;margin-bottom:32px;padding:26px 28px}
.sp-compose-top{gap:20px;flex-wrap:wrap}
.sp-compose-top b{font-size:16px}.sp-compose-top>span{font-size:12px}
.sp-agent-steps{flex-wrap:wrap;gap:10px 20px;padding:20px 0;margin-bottom:20px;line-height:1.8;font-size:12px}
.sp-draft-label{margin-bottom:12px;font-size:13px}
.sp-compose textarea{height:auto;min-height:164px;padding:16px;line-height:1.8}
.sp-compose-actions{position:static;gap:12px;margin-top:20px;padding:0;align-items:center}
.sp-compose-actions button{font-size:13px;min-height:44px}
.sp-footnote{margin-top:20px!important}.sp-notes{margin-top:24px;padding-top:20px}
.sp-inbox,.sp-context{max-height:1100px;max-height:max(800px,calc(100dvh - 180px))}
.sp-inbox-top{gap:18px;padding-block:24px}.sp-ticket-list .sp-ticket{padding-block:22px}
.sp-order{padding-block:28px}.sp-source{padding:20px}.sp-source p{line-height:1.85}
@media(max-width:720px){
 /* Anchor the menu to the complete action row; its trigger may wrap on phones. */
 .sp-head-actions{position:relative}.sp-more{position:static}.sp-more>div{left:0;right:auto;top:calc(100% + 8px);width:min(280px,100%);min-width:0}
 .sp-thread-head{padding:24px 18px;gap:16px}.sp-messages{max-height:420px;padding:24px 18px;gap:20px}
 .sp-message{padding:18px;max-width:100%}.sp-message--agent{margin-left:10px}
 .sp-compose{margin:12px 12px 24px;padding:22px 18px}.sp-compose-top>span{max-width:none;text-align:left}
 .sp-compose textarea{min-height:184px;font-size:16px}.sp-compose-actions{gap:12px}
 .sp-compose-actions button{flex:1 1 100%;white-space:normal}.sp-context{max-height:none}.sp-inbox{max-height:650px}
}
/* A retained reply is local to this window until its author resolves a conflict. */
.sp-draft-conflict{margin:12px 0;padding:16px;border:1px solid #e9c489;border-radius:12px;background:#fff8eb;color:#493b25}
.sp-draft-conflict>strong{display:block;font-size:14px}
.sp-draft-conflict p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.55}
.sp-draft-conflict summary{cursor:pointer;font-size:13px;font-weight:600}
.sp-draft-conflict .sp-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}
.sp-draft-conflict textarea{box-sizing:border-box;width:100%;min-height:120px;resize:vertical}

/* Agent activity belongs to the support workspace, using its existing header. */
.sp-app .hs-card{margin:0;border:0;border-radius:0;background:var(--sp-card);padding:28px 32px}
.sp-app .hs-head h2{font-size:24px;letter-spacing:-.035em}
.sp-app .hs-head>button{flex-shrink:0}
.sp-app .hs-snapshot-note{color:var(--sp-muted);font-size:12px}
.sp-app .sp-queue-note button{padding:0;margin-left:8px;border:0;background:none;color:var(--sp-accent);text-decoration:underline;font-size:inherit}
@media(max-width:700px){.sp-app .hs-card{padding:22px 18px}.sp-app .hs-head{gap:16px}.sp-app .hs-availability{padding:14px}.sp-app .hs-foot{align-items:start;flex-direction:column}}