1. Application
Operlivo is a brand of Roeten Media, Patijnweg 34, Goes, the Netherlands. Dutch Chamber of Commerce: 94679010. Email: juriaan@operlivo.ai. In these terms, Operlivo refers to this business.
These terms are intended for business customers. They apply to an engagement when we have provided them and made them applicable before the agreement is concluded. Different provisions in a quote or agreement accepted in writing take priority.
2. Website and demonstrations
The website illustrates how our product AI Operations Platform can be configured. Example businesses, characters, amounts and results in demonstrations are illustrative. An action in a demo does not publish an advertisement, send a customer message or book a creator.
A contact request is not an order. An engagement starts when both parties have confirmed its scope and terms in writing.
3. The engagement
Before starting, we record what will be delivered, which systems will be connected, the schedule and who manages the environment. We also agree which actions a person or agent can perform independently and which require your approval.
We discuss changes to scope, timing or configuration first. Any additional charges are recorded before we undertake the additional work.
4. Fees and external services
The quote or agreement specifies fees, VAT, payment terms and any subscription arrangements. AI-model charges, advertising spend, hosting and other external services are identified separately when they are not included.
External providers may change availability, usage limits and prices. Their services may have additional terms. We agree which accounts and subscriptions are needed for your engagement.
5. Your information and materials
You ensure that the product information, prices and instructions you provide are accurate and current. You must have the right to use the photographs, text, brands and other materials for the engagement and to have us process them.
You retain your rights in your own materials. We use them for the agreed engagement. Rights to use delivered work and existing software are recorded in the agreement; third-party rights continue to apply.
6. AI and review
AI output can contain errors. We therefore agree how results are reviewed and who decides whether to use or publish them. Facts, prices, product claims, reviews and usage rights must be checked before material is used.
Results such as revenue, advertising performance or time savings depend on the configuration and circumstances. A specific outcome is guaranteed only if expressly agreed in writing.
7. Confidentiality and personal information
We treat confidential information from the engagement as confidential and use it for the engagement. The customer does the same with Operlivo's confidential information.
Before processing personal information for a customer environment, we agree the roles, purposes, security and service providers. Where Operlivo acts as a processor, we enter into the necessary data-processing arrangements. This website's privacy policy covers website visits and email contact.
8. Management, termination and complaints
Maintenance, support, availability, duration, termination and handover are covered by the agreement. Ending an engagement does not automatically end separate subscriptions with external providers.
Report an issue as soon as possible to juriaan@operlivo.ai with enough detail for us to investigate. We discuss an appropriate solution and how to carry it out. Liability is governed by applicable law and any additional provisions in the agreement.
9. Law and version
Business agreements with Operlivo are governed by Dutch law unless otherwise agreed in writing or mandatory law requires otherwise. We first seek to resolve disagreements together. If that is unsuccessful, a dispute may be brought before the competent court.
Updating these website terms does not automatically amend an existing agreement. The version agreed for the engagement continues to apply.