Privacy policy.

1.Scope

Operlivo is a brand of Roeten Media, based at Patijnweg 34, Goes, the Netherlands, registered with the Dutch Chamber of Commerce under number 94679010. Roeten Media is the controller for personal information processed for this website and contact enquiries. Contact us at juriaan@operlivo.ai.

This policy covers Operlivo's public website, interactive examples, Calendly bookings and email enquiries. For a configured customer environment, we separately agree which information is processed, which integrations are used and who is responsible.

2.Enquiries and meetings

We use your name, email address, organisation and the information you send to answer your enquiry and discuss a possible engagement. When you submit the contact form, we save your enquiry in our own customer records. A receipt is shown once the enquiry has been stored.

We use Calendly for meeting bookings. You enter your name, email address, chosen time and any answers to booking questions there. We use these details to organise, confirm and follow up on the meeting. You submit them when you complete the Calendly booking. A booking is a real appointment, not part of the demonstrations.

We handle business enquiries based on our legitimate interest in being available and responding to requests. Where your enquiry concerns an agreement with you, we also use the necessary information to take steps at your request before entering into that agreement or to perform it. Without contact details, we cannot email you back. Do not include passwords or unnecessary sensitive personal information.

3.Website visits

Vercel provides hosting. When you request a page, technical information is processed, such as your IP address, the time, the requested page and browser information. This helps deliver the website, investigate faults and prevent misuse. Our interest is in providing an available and secure website.

Our own pages do not use advertising pixels or analytics tools to track you across websites. The external Calendly calendar loads only after you click ‘Open the calendar’. From that point, Calendly also processes technical information, such as your IP address and browser information, for its service.

4.Cookies and browser storage

The interactive examples remember some choices in your own browser storage. These include demo task decisions and your creator selection, campaign brief, draft text, filters and scene plans. This lets you continue during a later visit. We also remember the language you choose. On your first visit to the homepage, we use your browser language setting to show Dutch or English.

Our language selection and demonstrations use functional browser storage (localStorage and sessionStorage), not analytics or advertising cookies. The website does not send this demo content to us. Saved language and creator choices and example task decisions have no fixed expiry. You can remove them through your browser's website-data settings. Conversations and draft replies in the public customer support example are kept in the browser session. Prefer fictional information in the public examples. Blocking this storage may mean your choices are lost when you close the page.

When you dismiss the cookie notice with ‘Got it’, we remember this for 180 days on this device. After that, the notice appears again on your next visit. You can reopen the information sooner through ‘Cookies & privacy’ at the bottom of any page. ‘Got it’ only acknowledges the notice; it does not grant permission for tracking.

The Calendly calendar has its own cookies and cookie settings, where you can manage choices for non-essential cookies. Operlivo’s ‘Got it’ notice does not grant that permission or hide Calendly’s cookie settings. You can also contact us by email without opening the calendar.

5.Service providers and transfers

We use Vercel for hosting and an email service for correspondence. These providers process the information needed for their services. Your own email provider also processes messages you send.

Calendly provides the booking calendar and processes the information needed to schedule your appointment. Calendly may also process information outside the European Economic Area. Its privacy notice describes its use of information, cookies, service providers and safeguards for international transfers.

Vercel may process information outside the European Economic Area. Vercel describes safeguards including the EU–US Data Privacy Framework and standard contractual clauses. You can ask us about the safeguards applicable to our services.

Calendly privacy notice

6.Retention

We retain correspondence and meeting details for as long as needed to address the enquiry, discuss the engagement and handle relevant follow-up. An agreement or dispute may require us to retain particular correspondence for longer. Information subject to a statutory retention obligation is kept according to that obligation.

Retention of technical hosting information depends on the hosting features used and the need for security and fault investigation. You can delete local demo information through your browser's website-data settings.

7.Your rights

You may ask us to access, correct or delete your personal information. Depending on the circumstances, you may also object to processing, request a restriction or request data portability. Where processing relies on consent, you may withdraw that consent.

Email your request to juriaan@operlivo.ai. We normally respond within one month. If more time is needed or we cannot fully fulfil a request, we explain why. We may ask for limited additional information to establish that the information belongs to you. You may also complain to the Dutch Data Protection Authority or your local supervisory authority.

Make a complaint to the Dutch Data Protection Authority

8.Changes

We update this policy when the website or its use of information changes. The version date above shows when this text was last updated.