You agree what may run on its own.
For exceptions or steps that need your approval, the team waits for your decision.
- Agreed per task what may run alone
- Payments and customer messages need your approval
- Results and decisions stay with the task
Platform · Digital workers
You set the direction. Your digital team does the work.
Agents prepare tasks and carry out agreed steps. You decide their task, their access and when your approval is needed.
Illustrative example with made-up data
Who does what
How your digital team is organised.
You set the direction. The Supervisor divides the work across departments, and each department has its own assistants. Choose a role.
You
Set the directionYou choose what matters, which apps the team may use and when your approval is needed.
You decide
- The goals and agreements
- What the team may do alone
- Which steps wait for you
You see
- What is done
- What waits for your decision
For example
“Answer customer questions within our policies. I want to review returns over €100 myself.”
Supervisor
Divides the workThe Supervisor turns your instructions into tasks for the right department and tracks progress. Missing information or a decision that needs a person comes back to you or your team.
Does
- Divide work across departments
- Track progress
Brings to you
- Exceptions
- Decisions that are yours
For example
A return request goes to customer support, which needs the order details; the Supervisor coordinates those steps.
Customer support
2 assistantsUses order details and your policies to prepare or handle a customer question.
Does alone
- Look up the order
- Prepare a reply in your tone
Waits for you
- Refunds
- Exceptions to your policy
For example
Finds an order and prepares a reply about its delivery.
Marketing
2 assistantsWorks with your product images, copy and brand style. You choose which version moves forward.
Does alone
- Create ad variants
- Draft a newsletter
Waits for you
- What goes live
- Budget and timing
For example
Creates three ad variants for a product. Your team picks one.
Administration
2 assistantsPerforms agreed checks and flags discrepancies for your team.
Does alone
- Match an invoice to the order
- Update records
Waits for you
- Payments
- Unusual amounts
For example
Compares an invoice with the order and flags a different amount.
Stock and purchasing
2 assistantsCompares stock with agreed reorder levels and prepares a proposal when replenishment is needed.
Does alone
- Track stock
- Prepare a purchase order
Waits for you
- Placing the order
For example
Spots a size running low and prepares a purchase order for review.
An example of how work is divided. Roles and access are set up around your business.
How it works
Which work would you like to hand over?
A customer wants to reschedule. The agent works it out, you approve.
Illustrative example with made-up data
What you can do
A team with clear agreements.
A clear task
Give an agent a task, such as answering customer questions. It uses the authorised knowledge in Company Brain and follows the workflow configured for your business.
From task to result
The agent finds the information, carries out the agreed steps and records the result. Where your approval is needed, it waits before continuing.
A flag when something is wrong
If information is missing or a question falls outside the agreed limits, a team member needs to review it before work continues.
The platform is still in development. We explore together which features could become available for your business.
In control
The final say stays with you.
Meet your digital team in the office.
Click an assistant and look over their shoulder. You see the departments, who is working on what and what waits for you.
- Supervisor, departments and assistants
- Look over each assistant’s shoulder
- Example with made-up data
Questions
Frequently asked questions
Do digital workers actually carry out tasks?
Yes. We set them up for agreed tasks, such as updating information, changing an appointment or handling a customer question. You decide which steps they may carry out independently and when approval is needed. Missing information or exceptions bring the task back to you or a colleague. We confirm available tasks and connections before starting.
What may an agent do without me?
You agree that per task. Looking up an order and preparing a reply can run on its own; a refund or scheduling a payment waits for your approval. You can change this later.
What happens when information is missing?
The agent stops and the task comes back to you or a colleague, with what has been found so far and what is still missing.
What is the Supervisor?
The Supervisor divides the work across departments and keeps track of what is done and what waits for you. You can ask it what is going on.
Have a different question?Ask us