One workspace for customer questions, order details and replies. Agents read the authorised knowledge and procedures in Company Brain. Each business’s workflow is configured in advance and coordinated centrally.
Try the example ↓Where is my order?
Hi Mila, your order is on its way. The latest scan was at the sorting centre. You can find the current status using the tracking link in your order confirmation.
Handled in this example
Can I connect the ORBIT to my laptop?
Yes, the ORBIT in this example shop connects to your laptop using USB-C. If you only have USB-A, you will need an adapter.
Handled in this example
My parcel arrived damaged. Can you help?
I’m sorry to hear that, Sara. I’ll pass your question and order details to our team so a colleague can help you find a solution.
Handed over to your team
The customer support example is loading.
Interactive example with fictional data. Edit replies, hand over conversations and test automatic handling. No messages are sent.
Shipping questions, returns and product advice each follow their own procedure. The agent gathers context, checks the available knowledge and prepares a reply. Missing information, damage or a request for a person sends the conversation and its context to your team.
Manage articles, product information and policies centrally in Company Brain. The agent follows the tone, signature and procedures configured in advance for each business.
Start with drafts reviewed by your team. Then test which common questions can be handled independently.
See automatically resolved conversations, human handovers and queued replies. Use these figures to decide which questions to automate next.
Try the inbox, source references and reporting with sample data. The local dashboard supports manually added conversations and saved agent requests with their conversation context. The platform will use the customer’s configured Claude or ChatGPT environment. The runtime and live support channels are not connected in this version.
Find the order behind a customer question, look up a document or schedule an appointment. We connect the apps you use for that work.
Explore the options
Your Gmail, calendar and documents alongside the task.
Keep working with Outlook, Teams and your company files.
We confirm the available connections and required access for each app.
We look at your questions, knowledge and systems to identify where automation helps.
Discuss your customer support ↗
