Customer support that thinks ahead, and an office around it.
Lumoa sells made-to-measure pleated and honeycomb blinds. What started as customer support for email and WhatsApp is now one office the whole team works from.
What we built and what it saves.
Customer support, measuring advice, colour samples, marketing and planning, with twenty agents in one office.
- Sector
- Made-to-measure blinds
- Built
- An office with seven departments, on its own Mac mini
- Connected to
Shopify
Picqer
Outlook
WhatsApp
Google Ads
Meta
Klaviyo
| Customer support | 1 full-time staff member, about 140 hours | €3,550 |
|---|
About 200 customer conversations a month, measuring advice included. Colour samples, marketing and planning are not included. A staff member is counted at what they cost, not at the hourly rate: the average 2026 gross pay in customer support, €2,600, plus about 37% employer costs. Licences not included.
The six main parts.
Pick a part to see how it works. The screens are recreated with made-up data.
Also built.
Late orders
A card every working day, with a draft for the customer or factory.
Task board and planning
Tasks, appointments and deadlines per person.
Supervisor on Telegram
Ask how things stand; it shares out the work.
Morning message
What is waiting each working day, without customer details.
Company knowledge in order
An agent files new documents every night.
Learns from the team
Every correction becomes a standing rule.
A draft on request
From an instruction or photos, also after a call.
Platform monitoring
Six agents, a report every morning.
On its own hardware
A Mac mini at Lumoa, with backups and a restore test.